Frequently Asked Questions

GENERAL

Is your company legal?

Our store is legal. Your payment will be protected. Additionally, you can find real-life pictures from Facebook pages. So we are legal and safe to use.

What are your company's sales methods?

To eliminate the additional costs (rent, insurance, staff) associated with a physical store, we currently only have an online store.

PRODUCT INFORMATION

What materials are your products made of?

Most of our products are made of wood, glass, acrylic, stainless steel and other materials. Since there are many types of products, the materials are also different.

Is your product prone to damage?

Will not be damaged, our products are of good quality and can be used for a long time, you can use them with confidence.

ORDERS & PAYMENTS

How do I make changes after placing an order?

If you receive an order confirmation email and find an error with your order, please contact us as soon as possible. If after business hours, please leave us a clear and detailed message via email including your full name, phone number and order number.

What payment methods do you accept?

We currently accept payment via all major credit cards, Paypal. If your payment does not appear on the checkout page, please contact us.

SHIPPING & RETURNS

What is your shipping cost?

All products on Mlotm come with free shipping. Please note that if there are any changes, you can refer to the relevant information on our website.

How long will it take for me to receive the product?

Delivery time = handling time + shipping time

Processing time: 2 - 4 working days

Shipping time: 10 - 18 working days

The estimated processing time for each item on Mlotm is listed on the product page. Add processing time to shipping time to get an estimate of when you'll receive your order. We can ship items to North America, shipping to North America takes approximately 10 - 18 working days. If you do not receive the item for a long time after placing the order, please contact us.