The current Mlotm.com store policies are as follows, please read them carefully and if there are any changes, please pay attention to our website for relevant information.

Delivery Time= Processing Time + Shipping Time
Processing time: 2-3 business days
Customization time: 3-5 business days (it may take 7-10 business days for products requiring special processing technology)
Shipping Time: 3-8 business days (The logistics companies we cooperate with include Yunexpress, Yanwen, USPS, DHL, and TNT for package delivery.)
Shipping Cost: $8.99 (orders over $89 will enjoy free shipping)

All Mlotm.com items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.We can transport the goods to North America . It takes about 3 - 8 weekdays to ship goods to North America .If you haven't received the goods for a long time after ordering. 

Processing Time
Processing time differs from product to product. 95% items can be shipped out within 2 - 3 weekdays（Excluding customization time）. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.

Shipping Time
The transit time for shipment within the United States is 3 - 8 days. 

NOTE: For items that are meant for special occasions (Christmas, Halloween, birthdays and anniversaries etc.), we highly recommend placing the order at least 2 - 3 weeks prior to the event.

Delay Reasons
Some orders may occasionally be subject to longer transit time caused by:
Bad weather
Flight delays
National holidays or festivals
Customs clearance procedures
Natural calamities
Massive breakout of disease.
Other unforeseen circumstances

Tracking An Order
Tracking is typically uploaded within 3 business days. You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number.

If you have questions about us please contact us:

Email：service@mlotm.com

Tel:+86 199 5643 5167

Company Address : Room 208, Zone A, Green Angel Innovation Industrial Park, No. 508, Shoe City 5 Road, Jingkai District, Suzhou City, Anhui Province, China

Company Name:Suzhou Xiangcong E-Commerce Co., Ltd.

Service Time Mon-Fri 8:00-17:00 (UTC+8)